moblie device upgrade

Dear Xfinity Executive Customer Relations Team,

I am requesting an executive review of my account regarding an issue with obtaining device financing through Xfinity Mobile.

I have been an Xfinity customer in good standing and would like to continue my service. I have been trying to upgrade my phone, but I have been unable to obtain financing through the normal process. I have contacted customer service repeatedly, spoken with supervisors, and followed the instructions I was given to continue checking on an escalation request.
A manager reviewed my account and approved submitting an escalation request, but I was later informed that the ticket had been closed without any explanation or resolution. Throughout this process, I have received conflicting information, and despite multiple attempts to resolve the issue, I have not been provided with a clear path forward.
I understand that financing decisions are based on eligibility requirements; however, I am respectfully requesting a manual review of my account and consideration of a one-time exception. I have not previously had device payments through Xfinity Mobile, I have maintained my service obligations, and I am simply requesting the ability to finance a device through monthly payments while remaining an Xfinity customer.
I value my relationship with Xfinity and would appreciate the opportunity for someone at the executive level to review my situation and determine whether there is any available solution.

I also plan on trading in my current Iphone 14 pro to put towards the new device so I do not come empty handed.

Thank you for your time and consideration. I look forward to your response.