4 Messages
Mobile Trade in - more than 3 months and no credit applied to my account
It's been a nightmare, I have called customer care multiple times but no resolution has been found. I traded my two phones back in September, as per the offer I am supposed to get monthly credit after they received the phones, however, no credit yet into the account, the phone was delivered within few days the trade in happened. I opened the case but none provides a responsible answer.. I am worried and disappointing service at Xfinity mobile.
XfinityNicolas
Official Employee
•
1.1K Messages
11 months ago
Hey @user_j2f5l0, thanks for reaching out to Xfinity Support on our forums. I can certainly help check what is going on with the case and the credit. When you get a chance, can you send us a direct message so I can help?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_j2f5l0
4 Messages
10 months ago
finally, after struggle fighting with these support folks. I have filed a compliant with Federal Communications Commission(FCC) against Xfinity mobile for these trade-in [Edited: "Inflammatory"] with multiple customers.
(edited)
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