Mobile problem

Got a new phone from. XFINITY, had no shipping label or phone directions, just said I had to return by 8-27,they received it 8-11,I sent it back UPS since they send things back with XFINITY, said they have a contract, I have my shipping labels proof that I returned my pixel,they said it was supposed to be sent through FedEx ,help

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user_0w65ou

Visitor

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5 Messages

2 months ago

Have called so many times, no answer to my problem

Note: This comment was created from a merged conversation originally titled No help

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XfinityJohnG

Official Employee

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3.3K Messages

Thank you for reaching out to our team about that issue with the device return. I will be happy to take a look further into that from our end for you. In order for me to assist you with that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_0w65ou

Visitor

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5 Messages

This company has [Edited: "Language"],I need to speak to a manager or supervisor, I sent back a phone to credit a new one,I have the shipment receipt, they won't even talk to me

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2 months ago

0

XfinityKassie

Official Employee

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2.8K Messages

user_0w65ou I can see how this would be a frustrating situation. In order to further assist you, we will need you to send your name and service address via Direct Message.

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 months ago

0

XfinityJohnG

Official Employee

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3.3K Messages

We would be happy to assist you from here with that issue. You will need to send that direct message in order to proceed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 months ago

0

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Mobile problem

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