Thank you for reaching out to our team about that issue with the device return. I will be happy to take a look further into that from our end for you. In order for me to assist you with that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
This company has [Edited: "Language"],I need to speak to a manager or supervisor, I sent back a phone to credit a new one,I have the shipment receipt, they won't even talk to me
user_0w65ou I can see how this would be a frustrating situation. In order to further assist you, we will need you to send your name and service address via Direct Message.
Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and paper) icon. In the "To:" line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
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XfinityJohnG
Official Employee
•
3.3K Messages
2 months ago
Thank you for reaching out to our team about that issue with the device return. I will be happy to take a look further into that from our end for you. In order for me to assist you with that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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user_0w65ou
Visitor
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5 Messages
2 months ago
This company has [Edited: "Language"],I need to speak to a manager or supervisor, I sent back a phone to credit a new one,I have the shipment receipt, they won't even talk to me
(edited)
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