Visitor
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1 Message
Mobile Nightmare
This has been the worst phone buying experience I have ever gone through. Trying to add two new lines to our plan to switch from our current carriers and the difficulty is about to make us say bye to xfinity for good. This is ridiculous and no one will help you.
XfinityJeff
Official Employee
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1.2K Messages
8 hours ago
Good morning @user_73awas, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having adding two lines to your account, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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