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user_17c51a
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Saturday, December 6th, 2025 3:19 PM

Missing phone

Fedex said that my phone was damaged and undeliverable. I opened an ECM ticket with xfinity and have not received any updates. One agent said I would receive a refund. Another agent said the phone would be replaced. Meanwhile I am still being charged for the phone. 

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XfinityPeterH

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2 hours ago

 

user_17c51a I would be wondering what was going on with my phone too! We are happy to investigate the ticket and account with you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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