Visitor
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2 Messages
Lost mobile phone. 1 month in and still no resolution
Port over from AT&T hoping to save some money on our monthly bill and get a new phone at the same time. Wanted the z fold 7, they don't have any in store so we decided to order the phone and have it delivered to us. FedEx "lost" the phone and we inform Xfinity in person and online. At first , they said they can't proceed until the police report on the lost phone is resolved. That lost phone is between FedEx and Xfinity. Nothing to do with me, [Edited: "Language/Inflammatory"] policy if you ask me. Then we talked to multiple agents online on multiple occasion and they keep reassuring us that a new phone will be ordered and sent to us. And yet still nothing.
XfinityJustinM
Official Employee
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305 Messages
6 days ago
Hi @user_d6zjpv, thanks for filling us in. You have come to the right place for help, our team can make sure that things start to make headway again! So that we can provide you with the best assistance please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_d6zjpv
Visitor
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2 Messages
9 hours ago
Finally resolved after 1 month.... *sigh*
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