Visitor
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1 Message
Live Agents Lying
I wish you could just speak to an American, but I keep getting random Indian people on the Live Chat who will just lie to your face. My eSIM is not working, though 5 people we have tried to remove my previous providers eSIM to no avail. So they want to order me a physical SIM, sure ok. But after 2 weeks still nothing. After 2 days and every day since, I keep asking for the tracking number. But every new day is a new India live chat person who says “sorry about that, I’ll order it now” but nothing happens. Idk what to do! Will no one just order this [Edited: "Profanity"] pSIM? I am going to drive to the store now. [Edited: "Solicitation/Inflammatory"]
XfinityFrank
Official Employee
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2K Messages
3 hours ago
Hi there, @user_ti9i8k! Thanks for reaching out to us here on the Community Forum and sorry to hear you've had a hard time getting assistance on the live chat with your eSim. That's definitely not the experience we want for you. Were you able to get the help you need at the store?
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