U

Visitor

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1 Message

Wednesday, May 21st, 2025 4:31 PM

Issue with my wife's pixel pro7

We cannot get her Widex hearing aid and app to pair. It has been a struggle in the past to get them paired now it does it when it wants to but still not on the app. I deecided to use my Samsung Galaxy phone and it paired perfectly first time. Please help and thank you!

Official Employee

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1.4K Messages

8 days ago

Hi there, @user_zsh7jo! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble. Are you able to pair any other devices with the Pixel Pro 7? It would help to decipher if there is an issue with bluetooth in general or some type of issue with bluetooth and just the Widex device. 

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