1 Message
Iphone
I ordered an iPhone 16 through chat and I have never received it. I paid for it upfront. I would like to have my money back because I never received the phone
1 Message
I ordered an iPhone 16 through chat and I have never received it. I paid for it upfront. I would like to have my money back because I never received the phone
XfinityJeniece
Official Employee
•
3K Messages
6 days ago
Hey there, user_n6r03s, thanks for reaching out through Xfinity Forums regarding your iPhone purchase. We definitely want to ensure that you received your device. You have reached the right place! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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