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Saturday, March 2nd, 2024 11:47 PM
Scammers! I paid my phone off and they still locked it
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Problem Solver
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450 Messages
4 months ago
@user_i2to0x You should contact Xfinity Mobile to unlock it. I don't believe this just happens automatically when the phone is paid off.
Official Employee
968 Messages
Hi @user_i2to0x Thanks for reaching out on the Xfinity Community Forums. The best route has been mentioned by community member @DreamSayerZ. Please utilize those contact methods to work with an Xfintiy Mobile agent to get the phone unlocked.
DreamSayerZ
Problem Solver
•
450 Messages
4 months ago
@user_i2to0x You should contact Xfinity Mobile to unlock it. I don't believe this just happens automatically when the phone is paid off.
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XfinityJanelle
Official Employee
•
968 Messages
4 months ago
Hi @user_i2to0x Thanks for reaching out on the Xfinity Community Forums. The best route has been mentioned by community member @DreamSayerZ. Please utilize those contact methods to work with an Xfintiy Mobile agent to get the phone unlocked.
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