Visitor
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3 Messages
iPhone 17 Pro Max Stolen in Transit - Received Empty Box - Witnessed by FedEx Driver
Hello, I am seeking assistance from an Official Employee regarding a shipping theft of an iPhone 17 Pro Max.
On 1/2/2026, I received a FedEx delivery for my order of two iPhone 17 Pro Max devices. Upon delivery, I noticed one of the boxes was suspiciously light. I was able to flag down the FedEx driver before he left. Per his supervisor’s instructions, I opened the box in front of the driver and we confirmed the box was empty. The driver witnessed this and reported the tampered state of the package to his dispatch immediately.
I have contacted Xfinity support multiple times and have been stuck in a loop between Tier 1 and Tier 2 without any resolution. I have already filed a police report with the Eden Prairie Police Department (Case #26000410) and have photos of the packaging.
Since the loss was witnessed by the carrier upon delivery and documented by the police, I am looking for a corporate resolution.
Thank you for your help.
XfinityQue
Official Employee
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411 Messages
25 days ago
To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.
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