New Poster
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2 Messages
Iphone 15 pro - trade in program. Did you have any success?
Very frustrated with Xfinity mobile's trade in program. I ordered two iphone 15 pros when it was first released with their trade in promotion of $830 credit for my iPhone 13 pro. I received my new phones and mailed in my old phones which arrived based on the tracking numbers before the trade in deadline, which was Oct 12. It's now Dec 14th and I still haven't received my credit and there is no acknowledgement from Xfinity that the trade-in devices were received. Based on the tracking numbers, both phones were received by Assurance (their partner program for trade in devices).
Beware of Xfinity trade in programs, do it at the store if at all possible.
Matsudano
2 Messages
10 months ago
We had the same issue, so you are not alone. I saved all the receipts and even took photos of everything and could confirm that the phones were received. Raised a ticket at the retail store nearest me about 4 weeks ago with still no resolution.
I forgot, it also got worse when I was promised an immediate one-time courtesy credit by their support team which I also haven't seen. This entire operation is super messed up.
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XfinityAirelle
Official Employee
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2K Messages
10 months ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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