Visitor
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1 Message
Insurance claim rejection due to xfinity incorrect informamtion
Xfinity paired my second device like a watch they corrected the information by creating ticket an additional temporary number. The wrong device storage and color was entered. Put in an insurance claim that was rejected because the device could not be verified for coverage on the date was said to not be covered on the date. When my ticket was entered to update information and i was told ot matly take up to 30 days. I need this updated and handle.
XfinityFrank
Official Employee
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2.2K Messages
26 days ago
Hi there, @user_kso21i. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble. We can work with you on obtaining a solution. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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