Visitor
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1 Message
IMPOSSIBLE to view or transfer mobile services
I am simply trying to transfer my mobile service provider since I found a cheaper option (after having to disconnect from their internet/mobile bundle after a move).
They have made it IMPOSSIBLE to even review my billing and account number and I have called multiple times and spoken to many different people who did not help me. I got referred to the webpage which I explained did not work, yet that seemed to be all they could do. Absolutely crazy to be given the run around so many times. I still do not have a solution unless their mobile website decides to work. One guy even told me I did not have an xfinity mobile account...calling from my xfinity number...that I pay $50 a month for.....Finally I got a helpful human being (thank you Noah) who told me my only option was to go to a physical store. I think this is unacceptable for a major provider and I look forward to sharing my experience with others to deter them from xfinity mobile services.
XfinityArmand
Official Employee
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2.2K Messages
22 days ago
Hi there @user_19z4y8! Thanks so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You've reached out to the best team to get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details. From there we can get things in motion for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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