Visitor
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2 Messages
IMEI Match - Wrong Storage Size
I recently switched to Xfinity and brought my own device for two lines. Both lines are showing 256gb models but my devices are Fold 5 1TB and S24 Ultra 512GB. I have visited the store and literally spent hours on chats with customer service. They only want to sell me a new phone. Can someone please fix this? Tier 3, please help!!
Community Best Answer
XfinityJustinM
Official Employee
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1.1K Messages
2 hours ago
Hi @Needh3lp, thank you for making us aware of this issue. You've come to the right place for help. We'll assist in making sure the proper device details appear on your account. Please send our team a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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