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user_smihah
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3 Messages

10/16/2026 7:27 PM

IMEI is not in Xfinity's database for Samsung Galaxy Watch 7 44mm LTE

I recently switched to Xfinity and bought a Galaxy Watch 7 44mm LTE for my wife as an anniversary gift. However, we soon ran into a problem: we are unable to activate the device's LTE function because the system states that the IMEI is not in Xfinity's database. I would like to request that the device's IMEI be added to Xfinity's database so we can use this feature; it is a recent model, and I paid a premium for this capability—meaning our inability to use it stems from a registration issue regarding the IMEI number, not from device incompatibility.

Thank you in advance.

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25 days ago

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XfinityMarcus

Official Employee

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2.6K Messages

25 days ago

user_smihah thank you for using the Xfinity Community Forum to reach out. I understand that your Galaxy Watch is having some trouble functioning with your service. Did you purchase the device from Xfinity originally? 

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user_smihah

Visitor

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3 Messages

No. I purchased it directly from Samsung. The representative also advised me that I could buy the watch with the LTE feature from other retailers and then activate that LTE feature through Xfinity for $10.00.

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25 days ago

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XfinityDemitrius

Official Employee

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3.2K Messages

Hey @user_smihah, thank you for visiting our official Xfinity Forums Community support page. We should be able to add the watch line as a BYOD device in order to activate the BYOD functionality. As long as the device is network unlocked. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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25 days ago

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user_smihah

Visitor

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3 Messages

Thank you very much for contacting us and for the guidance. I have already sent it as instructed.
We would be very grateful and happy if you could help us resolve this issue.

Thank you.

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25 days ago

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