I’m not receiving the PIN text message for transfer to another carrier

Hey @user_9h05e4, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help assist with the core Xfinity services. If you are seeking to just make change to the Xfinity Mobile account, we would recommend double-checking the preferred contact methods then visit a local Xfinity Store. 

You can visit our 'Update your Xfinity account contact information and preferences online' support page to ensure the contact information is correct for receiving the transfer PIN. If the information is correct, the next step is to visit a local Xfinity Store with proper ID for verification. With the transfer PIN, receiving through the Xfinity Assistant or Xfinity Store is the only way to receive the PIN. This is to help prevent fraud. You can learn more about the ways we keep your number safe by visiting our 'New Ways We’re Keeping You Protected from Mobile Fraud' Discover Hub.