Thank you for meeting us here about your receipt, @user_4fe2c0. We'd like to help, but need a little more information. Was the purchase for a Xfinity Mobile device? Did you not get an email confirmation when you purchased it?
@XfinityLinda I don’t know if I got a purchase order for iPhone 14 back in November 17 2023 but it wasn’t paid off then. I’m in need of my receipt when I paid it off may 25 2025 need a imei number and serial number xfinity mobiles name total paid for it and my name for apple to show ownership . They’ve told some real good excuses like we have no way to send it to you , or you made payments or you can go to orders page and take a screen shot this ain’t rigor you went to store and bought a phone you would expect a receipt, right sure you would. So do I so give me my receipt not 24 pages of payments oh I forgot you can’t send me nothing but you just sent 24 pages of monthly payments.
user_4fe2c0, It is true that I won't have a way to directly send you a copy of a receipt. However, your final statement should include your balance, device information, and device payments. Are you able to view your statement history on the Xfinity app? Please also review our 'Forum Guidelines' to avoid any violations.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
none of the above responses from xfinity are true, after going back and forth for 3 days I was finally able to pay off my cell phones and I was told at the store they could not print the receipt because I had to pay the bill on a tablet in the store with someone I assumed was from corporate and they would e-mail me my receipts. when I got home to access them I found they were completely generic, they only stated that a payment was made to my account and the amount. I spent several hours on the phone trying to get a proper receipt, something that identifies the devices that I paid off and what the payments were for. I am still fighting and searching for this information because if I don't get a proper receipt my new carrier will not reimburse me my 500+ dollars for my cell phones. [Edited: "Solicitation"] " [Edited: "Personal Information"] "
user_6c1d5b we'll see what we can do about an Xfinity Mobile receipt. Just send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityLinda
Official Employee
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2K Messages
1 month ago
Thank you for meeting us here about your receipt, @user_4fe2c0. We'd like to help, but need a little more information. Was the purchase for a Xfinity Mobile device? Did you not get an email confirmation when you purchased it?
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user_6c1d5b
Visitor
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1 Message
1 month ago
none of the above responses from xfinity are true, after going back and forth for 3 days I was finally able to pay off my cell phones and I was told at the store they could not print the receipt because I had to pay the bill on a tablet in the store with someone I assumed was from corporate and they would e-mail me my receipts. when I got home to access them I found they were completely generic, they only stated that a payment was made to my account and the amount. I spent several hours on the phone trying to get a proper receipt, something that identifies the devices that I paid off and what the payments were for. I am still fighting and searching for this information because if I don't get a proper receipt my new carrier will not reimburse me my 500+ dollars for my cell phones. [Edited: "Solicitation"] " [Edited: "Personal Information"] "
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