Visitor
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1 Message
illegal porting
Xfinity allowed my number to be ported without my permission. I was initially told it would take 2 to 3 days to get it back. I am going on day 7 and I still don't have it. No one from xfinity has provided an update and every time I call I get different responses.
XfinityJanelle
Official Employee
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1.9K Messages
13 days ago
Hey @user_d622e1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity mobile account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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