i watch stolen before it was delivered watch on account

I’m getting no where with the reps over the phone. I have called and spent hours already.  There is still the stolen watch on my account and duplicate watch from an error when the rep was pairing a watch. These need to be removed from my account. I have filed a police report and multiple cases. If this is not resolved I will be filing a claim with FCC , better business bureau and State DA. I have spent hours on this it’s just wrong and unnecessary stress . I will cancelling all services of not resolved as well.