I Was Fraudulently Sent an iPhone 16 Pro Max, Sent it Back to Xfinity (which I verified), Still paying for it months later.

Over three months ago, someone reached out to me on the phone, mere days after I moved my 3 Samsung smartphones (mine, wife's & daughter's) and two Samsung smartwatches from Verizon to Xfinity Mobile. They were not in fact XFINITY employees, but rather scammers. The reason why I did the move to everything XFINITY was because I was under the impression that by bundling all of my services (TV, Internet, 3 phones & 2 watches), that I would end up paying less than I was at Verizon for the phones and watches and XFINITY for the TV and Internet services that I have gotten from them for the past 13 years, making me a "Platinum Member". Even without this conundrum, that is still not the case. I am actually paying more than I was when I had my phones and watches with Verizon and TV and Internet with XFINITY.

This whole situation, BIG MISTAKE. HUGE! The scammers who told me that they were with Xfinity, which they definitely were not, said to send them back the iPhone 16 Pro Max that they fraudulently ordered on my behalf. They proceeded to order this iPhone 16 Pro Max on my account, without my consent, which Xfinity went along with and had it delivered to my home. I am an Android user and also a Microsoft user. I do not like nor have ever used Apple/Macintosh products throughout my entire life. Why would I order an iPhone now?

So, I received the phone at my front door, which I absolutely did not order, and instead of sending it back to the place the scammers told me to, I called 1-800-XFINITY and spoke directly to someone who definitely did work for the company. They sent me instructions and a FedEx return label. I NEVER even opened the box containing the iPhone and instead wrapped it in bubble wrap, boxed and taped it up, and sent it to the address on the label that was given to me by Xfinity after dropping it at a FedEx location, instead of sending it to the wrong address that the scammers tried to get me to send it to so they could get a free brand new iPhone.

Now, here I am over three months later. I returned the phone in the beginning of May and even got an email stating that Xfinity had in fact received the phone, yet every month I am STILL being charged $49.99 to pay off the iPhone that I never ordered AND had returned, followed by a confirmation email telling me that they got the phone back and my account would be credited properly. The email I received states, "Your refund has been approved! Good job, BR*****. We've checked out your returned device and it's in good condition, which means you'll be getting a refund. View the details of your refund in the billing section of your Xfinity Mobile account."

Yea, that still has NOT happened. I have been on the phone with 1-800-XFINITY over 12 times, for at the very least an hour if not 2 or 3, trying to get this situated. On my online bill under devices, it still says that my daughter's phone is an iPhone 16 Pro Max, and then when you scroll further through her information, it even says that the, "E-SIM is connected to a Samsung Galaxy 23" (which is a phone that I purchased through Verizon and the one she is holding in her hand at this very moment). After all of the calls and emails and attempts to get this situated, I still get the same old words from the XFINITY employees telling me that even though I received an email from them admitting that they "checked out your returned device and it's in good condition, which means you'll be getting a refund", they still have not corrected my billing or my device list which says that my daughter has the iPhone 16 Pro Max, even though it also says that her E-SIM is connected to a Samsung Galaxy 23.

This is by far the biggest headache and worst customer service that I have ever encountered in my life, especially considering that I am a 13 year "Platinum Member", which obviously doesn't mean a hoot to them or any of the people that I have spoken to thus far. And every time I try to get this elevated, I either end up getting hung up on or just the same old repetitive words talking about how they are "waiting on a tracking number from FedEx, even though they sent me an email back on May 9th confirming that they received my returned device and that it is in good condition, which means I'll get a refund. YEA...RIGHT!!! I'm still waiting on that, not to mention the two debit cards for $300 a piece that they promised me at the store since I paid Verizon off for mine and my daughter's phones and uploaded the copy of the invoice three times now.

When I do finally have the time to cancel my service with XFINITY, I will certainly be going back to Verizon, and I will definitely give them my TV and Internet business as well because if this is how XFINITY treats their "Platinum Members", well I couldn't even imagine how they treat new or maybe lower-level members. If they have any chance whatsoever to retain my business, they can reach out to me at my email address they have on file, which I would be glad to give them assuming they even look at or respond to this post.

Enough said and certainly the last time I am going to say it.

Your move, XFINITY!