1 Message
I want to file a complaint. Who can I send or email to?
I am having trouble returning a phone that I received as a reward. Found out this was not a free phone as promised. I have been trying to get a return label to return it for over a week with no result.
InsiderIllusion
6 Messages
22 days ago
https://www.xfinity.com/support/svp-contact-form
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XfinityArmand
Official Employee
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2.1K Messages
22 days ago
Hello there @user_xcbcrt! Thank you so much for taking the time to reach out to Xfinity Support! WE are so glad to hear from you and want to assist tin any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team there is to voice your concerns and have them addressed. So that we can get started, please feel free to send us a private message with your details, and get can get the ball rolling on this for you right away.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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