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user_2i1dda
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Visitor

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3 Messages

Tuesday, June 17th, 2025 9:27 PM

I want a refund and a shipping label!

I purchased a phone through Xfinity, and not only they sent me the wrong phone, but im still waiting for them to issue a return label. 

I was told I needed to activate the line, I called and agent to do so, and they left me without service for 48 hrs. I had to use a work phone, I spent over 6 hrs on the phone with them and they were not able to restore my line. I switched carriers and I was able to get my number and service back. Ive been asking xfinity to send me a shipping label to return the phone, I spent hrs on the phone with them and they still afyer almost one month issue a returne label! This is a scam! Never ever purchase a phone through xfinity!!!

Question

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Updated 

6 hours ago

9

3

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XfinityShawn

Official Employee

 • 

1.6K Messages

13 hours ago

 

user_2i1dda We can look into your shipping label concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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user_2i1dda

Visitor

 • 

3 Messages

12 hours ago

This doesn't help! I spent hrs with agents on the phone and live chat! 

1

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XfinityShawn

Official Employee

 • 

1.6K Messages

 

user_2i1dda I understand, but we can't help you unless you send a Direct Message as mentioned above. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

0

user_wgauwn

Visitor

 • 

3 Messages

10 hours ago

The same thing happened to me. Still waiting for resolution since April 12. 

2

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user_2i1dda

Visitor

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3 Messages

I swear! This is a scam!! I hope you get some resolution. But this is insane! No one does ANYTHING here! All the employees are incapable of fixing this! So unprofessional. 

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6 hours ago

0

XfinityThomasA

Official Employee

 • 

2.5K Messages

 

user_2i1dda - This is not the feeling we want you to have, and I'd really appreciate the opportunity to turn things around. Let’s connect and work together toward a resolution that feels right for you. 

To get started, please send us a direct message with your full name and complete service address to “Xfinity Support.” Here’s how you can do that:

 

Click “Sign In” if you haven’t already
Click the Direct Message icon (top right corner of this page)
Select the “New Message” icon (pencil and paper)
Type “Xfinity Support” in the “To” field and select it from the drop-down list
Type your message in the text box at the bottom
Press Enter to send
We’re here to help and look forward to making this right for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 hours ago

0

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