I need to return a mobile phone

I was on the phone on Sunday, May 24th for almost 3 hours because my 2 year subscription had expired, it was all very confusing and I thought it got straightened out. I was getting a phone pushed on me I didn’t want I don’t know anything about Galaxy phones didn’t want it the chat kept saying it free part of the package. I called to speak with a person to explain what I wanted and to get what the chat did cancelled. I did this within 15 minutes and everything was what I wanted and what chat did  should have been cancelled, which I thought it was until I received a phone that I don’t want. You make it very confusing for seniors. All I’m trying to do is to return the phone I’m waiting for an e-mail, one representative said they will wave the $35 restock fee when I return it another said they can’t. This whole thing started because my bill went up $50 so when I called they said my 2 year subscription expired. I’m a senior on a  fixed income and you want to charge me $35 to put a phone that’s not opened back on a shelf? When it’s your fault. What a horrible company you are, you prey on seniors. Plus the hassle to send the phone back is another story.