2 Messages
I Need Tier 3 Support IMMEDIATELY
I have spent a week trying to activate my four mobile phones that I am transferring over from T-Mobile. I have been on the phone with Xfinity countless times for countless hours, as well as T-Mobile. I have been to the stores of both companies multiple times. I had a tier, 3 support person, helping me who has stopped calling me back. Every time I call, I have to tell my story over and over again, and be transferred over and over again. I am exhausted, I want my phones activated! T-Mobile says there’s no reason they should not port over!
I have currently been sitting on hold for over an hour waiting for a supervisor on one phone, and I’m on another phone starting this process all over again. How do I get in touch with tier 3 support?
user_px4rsq
2 Messages
7 months ago
Well I got a supervisor on the phone, he claimed he got tier 3 on a Chat, and then left me on hold for 2 1/2 hours. Eventually, the call was dropped. Still no service! What do I do now?
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Warrior4HIM
Visitor
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1 Message
6 months ago
It's probably TMOBILE's fault! I just got off the phone after 2 hours of back and forth-not only with the calls,but the misinformation. I closed my account with them in Nov. because they have the most pitiful service/customer support ever! Yet, on Jan 3rd, they take money out of my bank account unauthorized for a line I didn't have. The woman that I spoke to confirmed the error and promised me a refund. I called yesterday and they denied taking my money, and then when she finally does tell me I am due a refund, nothing. Long story short, not only are they denying having taken my money, in spite of my speaking with a bank rep on my house phone confirming the pymnt,which the woman confirmed hearing. They also say that I owe for two lines that I know nothing about. As I'm searching for help with this, I see a "I hate TMOBILE" site. Why are still with this fraudulent company? I canceled after a month because the service horrible. But, to stay with them after 2 years of their mess...???
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user_bgq4au
1 Message
29 days ago
Dear Xfinity Customer Support,
I am writing to address a serious issue with my account that requires immediate resolution.
I have discovered that my Xfinity account was renewed for a two-year contract without my knowledge or consent. This is unacceptable and a clear violation of the agreement I had with your company. I specifically agreed to a month-to-month contract when I signed up.
On May 8th, 2024 I explicitly agreed with your representative that my account would be on a month-to-month basis. There was no mention or agreement of a two-year contract. This renewal was unauthorized and constitutes a deceptive business practice.
I demand that my account be immediately reverted to the original month-to-month agreement as discussed and agreed upon. This unauthorized contract must be voided without delay. I expect a written confirmation of this change within 24 hours.
If this issue is not resolved promptly and to my satisfaction, I will have no choice but to escalate this matter. I will file formal complaints with the Federal Trade Commission (FTC), the Better Business Bureau (BBB), and relevant consumer protection agencies. Additionally, I will seek legal advice on pursuing a claim for deceptive practices and breach of contract. Be assured that I will also share my experience on social media and review platforms to warn other customers about Xfinity's practices.
Thank you for your immediate attention to this matter. I expect prompt and appropriate action to resolve this issue. I look forward to your swift response.
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larry07
New Poster
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2 Messages
27 days ago
If you think you're having problems now...
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user_l80mvx
2 Messages
26 days ago
[Edited: "Solicitation"]. I learned the hard way today.
(edited)
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user_oypb11
1 Message
10 days ago
I have had the absolute worse experience with xfinity mobile. I have also been trying to activate four mobile phones for a week. My phone has been shut off since Saturday and they have no idea why it is not working. Please do not switch over to xfinity mobile, it may seem like your saving money but if your phone stops working it is not worth it.
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