I need someone to submit a manual credit inquiry reset ticket

Hi, I was in the store on Saturday and a representative ran my credit so that I could get 3 new lines and trade in 3 phones. She said it came back with $0 credit and asked if I have any of mine frozen. I did have a credit lock on. I have unfrozen it. How do I get someone to do a manual credit inquiry reset to clear the cached report so I don’t have to wait 60 days?