1 Message
I need help with the situation
So I got the internet but then I couldn't figure out how to get the deal with the pro Max iPhone 16 and I can start talking to a chat agent named Steve I downloaded a whole trip transcript repeat assured me everything was ordered and p
rocessed and everything like that and I should receive it within two days I have to hold transcript so I call this number they gave me and I talked to one of the managers and she didn't want to hear it she was so rude to me I have an email proven that I qualify for the phone and they're trying to say it's a fraud but it's all through Xfinity site they said they're going to do investigation on it and they can't get me no phone they can't do nothing for me and I just lost my wife to appendicitis man I'm stressed out bro and this is insanity but I don't know what I should do is I gave this man my social security and birthday and he said he had all types of good offers for me and then I called that number and they said that there's nothing like that but then I got an email saying that I have the plan and all that
DreamSayerZ
Problem Solver
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643 Messages
1 month ago
@Waynelev The email confirming your order came directly from Xfinity correct? It might take a little more than 2 days to receive the order. It was just a holiday and now the weekend. You will receive an email when it ships with tracking info.
(edited)
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XfinityJanelle
Official Employee
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1.3K Messages
1 month ago
Hey @Waynelev , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Xfinity Mobile upgrades. Please accept our sincerest condolences for the loss of your wife. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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