@user_fotrr9 I can help look into this transfer pin for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
user_hjkivn For you to get a Pin you must do the self service options or visit a nearby store.
Mobile Transfer PIN:
Through the Xfinity App
Sign in using the Primary or Manager Xfinity ID.
Go to Services.
Select Mobile Lines and Data Usage under Mobile.
Choose the mobile number you want to transfer.
Scroll down and select Transfer or cancel this line.
Send a one time passcode (OTP) to that line.
Enter the OTP and select Confirm Code.
Choose the number that should receive the PIN by text message.
Select Send My PIN to this number.
Through the Xfinity Mobile Website
Sign in to the Xfinity Mobile account using the Primary or Manager Xfinity ID.
Go to the Devices tab.
Select the device associated with the number being transferred.
Scroll to Transfer your number, cancel this line.
Select Get Started.
Send and verify the OTP.
Choose the number to receive the PIN via text message.
Select Send My PIN to this number.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRaul
Official Employee
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3.2K Messages
5 months ago
@user_fotrr9 I can help look into this transfer pin for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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