Visitor
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1 Message
I can't get a deal on a new phone either.
I too can't upgrade my phone either. I have been with Xfinity mobile for 2 years.. my Motorola moto g play is paid off. I wanted to upgrade to a Samsung Galaxy s26+ but I was told i can't. I was told I would have to pay the full price of $1099. Really, is this how Xfinity treats is loyal paying customer?.. what's wrong with Xfinity... Shame on you for treating your customers poorly.
XfinityJohnG
Official Employee
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2.6K Messages
14 hours ago
Thank you for reaching out to our team here. I will be happy to look at those upgrade issues from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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