Visitor
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1 Message
I am being billed for a phone I know longer have
I am being billed for a phone I know longer have. The phone quit working months ago and I got a phone with a different provider. The Phone Number was [Edited: "Personal Information"]. Please let me know what I need to stop being billed for a service I know longer have.
XfinityJustinM
Official Employee
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463 Messages
21 days ago
Greetings @user_z6ko8t, you have come to the right place for help! We'll need some additional information to facilitate your Xfinity mobile cancellation request, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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