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Thursday, January 16th, 2025 6:45 PM

How to get a phone if you live in an apartment and store doesn't carry it?

I ordered a phone for my adult son last week. That was it's own fiasco, it took over an hour. 

The xfinity store near me doesn't stock the iphone 16 Pro, you have to order it. Fedex attempted to delivery yesterday while I was home in my apartment, waiting. They left a tag with no information. My building is locked, you have to buzz to get in. They didn't buzz me, how could I sign for the phone? Called Xfinity and Fedex this morning, supposedly fedex is coming by end-of-day today. Apparently I am supposed to sit outside my building all day, in winter, in case Fedex comes, because they won't let me know they're here but I have to sign for the package?  Xfinity has no work-around for this. I am guessing other people who live in apartments have ordered phones. 

Official Employee

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3K Messages

3 months ago

Hey there, user_1fuh6m thanks for reaching out through Xfinity Forums. I would be equally excited to get my new iPhone and I can see how it would be frustrating to have issues with the delivery. Were you able to receive the package from FedEx or are you still having issues with your delivery?

 

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