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user_inebnb
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5 Messages

Friday, April 11th, 2025 4:52 PM

How to activate wifi calling

The cell service at my home location is very weak. When trying to activate wifi calling, I get a message "To allow Wi-Fi calling on this account, contact Xfinity Mobile". I can't find any way to contact Xfinity Mobile other than perhaps this forum. The AI assistant is of no help. I have an iphone XS with ios 18.3.2 and carrier Xfinity Mobile 62.0

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Updated 

5 days ago

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XfinityJorge

Official Employee

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2.1K Messages

5 days ago

 

user_inebnb Hello there! Thank you so much for taking the time out of your day to write us and we are here happy to help you manage your Wifi Calling for your Xfinity Mobile service on your iphone. Please take a look here at this link https://www.xfinity.com/mobile/support/device-troubleshooting?page=device/apple/iphone-xs-ios-18/topic/wi-fi/enable-wifi-calling-for-call-and-messages to find the detailed steps on how to enable Wifi calling for iOS 18. Please let us know if that helps or if you need more assistance.  

 

(edited)

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user_inebnb

5 Messages

@XfinityJorge​  I already followed the steps in that article. The response I quote is what my phone says after it tries to turn wifi calling on. It says to contact you. 

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5 days ago

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XfinityJorge

Official Employee

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2.1K Messages

 

user_inebnb Thank you for that clarification and we are here to make sure you get this looked into! Please send us a DM with your full name and service address so we can immeditly jump into this. Here's the detailed steps to direct message us: 


• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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5 days ago

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