how do I delete the PIN that allows me to open my phone? I am locked out by the key lock PIN.

My current, and only PIN, does not work on my Samsung phone. It has me locked out so I cant use my phone. The reset option says I need to enter my last pin before this one, but that doesnt work because I dont have a previous pin.

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XfinityJeff

Official Employee

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345 Messages

11 days ago

Good morning @user_caxuym, and thanks for posting to the Xfinity forums, I hope you are having a good day so far. I am sorry to hear about the issues you are having with your mobile device, I know how frustrated I would be if I were unable to access my mobile device. If you are currently locked out of the phone, you can try using the find my mobile service, which can be used to unlock your device without erasing your data. If you go to findmymobile.samsung.com and sign in to your account, you should be able to unlock the phone.

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user_caxuym

Visitor

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4 Messages

Thank you. Unfortunately that web site does not give me the option to unlock my phone.

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9 days ago

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XfinityQue

Official Employee

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202 Messages

user_caxuym, we apologize about that. The other option is, we can provide you with the steps needed to factory erasing your device, or you're able to visit a local phone repair shop that can assist you with the factory data reset. You will still need your google account information in the event it is associated with your device. Would you like that?

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9 days ago

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user_caxuym

Visitor

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4 Messages

I ended up doing a factory hard reset. I dreaded doing that because I knew it would be a pain setting it back up. It was. Thank you for your suggestions.

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3 days ago

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XfinityNatalie

Official Employee

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434 Messages

Thank you for following up with us on the steps you took to help gain access to your phone again, user_caxuym! Do you have any additional questions or concerns that we may assist with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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EG

Expert

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114.3K Messages

10 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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user_caxuym

Visitor

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4 Messages

Sorry. I'm not familiar with this forum. It was my first time here.

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3 days ago

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user_caxuym

how do I delete the PIN that allows me to open my phone? I am locked out by the key lock PIN.

XfinityJeff

user_caxuym

XfinityQue

user_caxuym

XfinityNatalie

EG

user_caxuym

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