Visitor
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1 Message
Help with promotional credit
I want an email address or phone number (besides customer service) to complain that your million-dollar company says they cannot "override" their own system for a $13/month credit for my account when I was lied to at the store.
After being told it would not matter, I now can not transfer a watch to a different line without losing my promotional credit. Yes, I understand I can not get the same promotion credit but to tell me there is no way you can not add a $13 credit to my account in any way shape or form is unbelievable. I refuse to believe it can not be done. This is insane that I have to talk to 8 different people and go to the store and argue with more people for a $13/month credit when I spend over $300 a month on all my Xfinity services.
XfinityArmand
Official Employee
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1.6K Messages
6 months ago
Hello there @user_e8ef54! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can with your account billing. You have reached out to the right team, and we are here to ensure you are having the best experience with your service at all time. Please feel free to shoot us a private message so that we can get to work on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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