Visitor
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1 Message
Help with bill
I went to another service and the date I brought my modem in was added to a phone line as the date the service stopped. All 4 phones stopped at the same time
Visitor
•
1 Message
I went to another service and the date I brought my modem in was added to a phone line as the date the service stopped. All 4 phones stopped at the same time
XfinityBradM
Official Employee
•
1.4K Messages
21 hours ago
@user_nkocwk Our team can assist with billing issues, questions, and concerns. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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