Hearing Aid Pairing

I have standard hearing aids that won't pair with my Samsung Fold Z 6 that I am financing. Yes, the hearing aid brand is meant to pair with the device, has done so before. Yes, I have done the entire litany of base bluetooth trouble shooting. Yes I have taken the hearing aids to a doctor of audiology and confirmed the hearing aids are fully functional (who also, of course, did all the base bluetooth troubleshooting). Yes, I adjusted the hearing aid accessibility settings. Yes, I have been successful in pairing it with all other Samsung phones of my friends, coworkers, and even strangers. Yes, there is absolute certainty the phone is the problem but there is no way to prove it as the phone is pairing with other devices. 

I took the phone into the Xfinity store on 1445 NE Weidler St, Portland, OR 97232 on 4/26/25 around 6pm to discuss the matter. The customer service person there was outwardly combative from the outset, stating that clearly the phone wasn't malfunctioning and offered no other recommendations or ideas. How this person was hired, by anyone, anywhere, is remarkable as he exuded no qualities of being competent in customer service. Only after some hounding did he even bother to google the problem. He did find a way to confirm that the hearing aid settings on the phone were adjusted- that much I will credit him for. He then audibly sighed and rolled his eyes when I politely asked if he could check to see where I was at in terms of what the deductible would be as I have a protection plan. He said he couldn't look it up and didn't tell me where or how I could myself- he only told me how much I had left to pay on the phone and said the deductible "might be a couple hundred dollars". He then made a vague suggestion I take it to a phone repair spot, while concurrently affirming that the phone was not the problem. 

I know you will do nothing about this, and I can't either. I owe too much on the phone to have it bought out by another carrier and I can't afford the deductible even if I could prove the phone was malfunctioning. Congratulations, you have me stuck. I cannot adjust the settings on my hearing aid without it being paired to my phone- meaning they are permanently stuck. And I can barely hear people through the regular speaker. So I am paying for a phone that I cannot use with my disability, and will now need to purchase an additional phone. I just wanted to let you know that I will be informing anyone I know that has hearing impairment that Xfinity has no regard for their disability.