Hacked and now iphone email not working

Hi there, thank you for reaching out, and we’re really glad to hear you were able to secure your account. That’s a huge first step.

What you’re running into on the iPhone is actually pretty common after something like this. Even though your password works on desktop, the phone can still be holding onto old or cached credentials, which causes it to keep rejecting the login.

Let’s try a few things to get this cleared up:

• Go to your iPhone settings and remove the email account completely (Settings > Mail > Accounts > select the account > Delete Account)
• Restart your iPhone after removing it
• Add the account back manually instead of auto setup, and carefully re-enter your full email address and new password

If that still doesn’t work, it’s possible the account was temporarily locked or flagged after the suspicious activity. In that case, you may need to sign in through the webmail and look for any security alerts or prompts to fully restore access.

Also, double check that there are no leftover forwarding rules or filters still active, just to be safe.

You’re on the right track, this is usually just the phone needing a clean reset of the account after the changes. If it still won’t connect, let us know and we’ll keep working through it with you.