Saturday, December 2nd, 2023 5:46 AM

Google pixel 8 pro - almost 2 months and not shipped


I pre ordered a Google pixel 8 pro on October 13th and still no signs of phone being shipped.

Went to multiple stores contacted customer care multiple times and no one can answer my question (when will my phone by shipped).

I ordered the phone to avail a promotion of free pixel watch 2 which has to be claimed before November 30. Now that promo is already past due will Xfinity compensate for this loss. 

Accepted Solution

Official Employee


2.2K Messages

5 months ago

@user_orzrm4 Thank you for taking the time to reach out to us here on our Xfinity Forums.  Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93. I understand that you have tried going and speaking with the representatives at your local store, have you also tried both calling and chatting via the link above for assistance with your Xfinity Mobile concern?

4 Messages

5 months ago

I was just emailed that my per order was cancelled!  Now I get no phone, no watch, and no pre-order promotional credit.  They just want me to buy from them again?!?  Not until I get what is due to me!  Here is my email:


Your order has been cancelled

We just got word that the item(s) you ordered are no longer available or that they won't be available for a while.

We don't want to make you wait any longer, so we have cancelled your order and will refund your card.

But don't worry; you can still shop with us, all online. Head to our site now to browse our latest deals and the best devices on the market.
I've never had a problem with Xfinity Mobile, but I'm starting to come around to all the bad comments that people have to say about them!

Official Employee


1.5K Messages

Hello there @user_1fo7t5!  Thank you so much for taking the time to reach out to Xfintiy Support here on our Community Forum to voice your concerns.  We are glad to assist in any way that we can to ensure your concerns are addressed.  Please feel free to shoot us a private message anytime so that we can get this squared away for you.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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