1 Message
Fraudulent Phone Order & Line Setup
Today my account was fraudulently accessed and a new phone line ordered, resulting in a charge to my bank account that was completely unauthorized by me. According to the 4th representative I spoke to while creating a case, the order was placed on the phone using my name and other information. On top of it, the order shipped via FedEx and was requested to be picked up at a location not in my home city! I was told there was no way the order could be canceled or intercepted and that it could take up to 30 days to investigate and resolve. How this was possible is beyond comprehension, when there are supposedly so many security layers involved to prevent something so intrusive. I am beyond disappointed that XFinity could allow this to happen without immediate recourse!
XfinityWilliam
Official Employee
•
782 Messages
5 months ago
Hello @user_dwtg07. We take security very serious here at Xfinity. We would like to take a closer look into this and see what is going on.
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
2
0
user13_itl6ac
1 Message
2 months ago
I'm also a victim of a fraudulent mobile account. Talked to several representatives. No one knows what they are doing at this company. Why am I being charged for something I never received or requested? Shame on you Xfinity.
1
0