1 Message
False Advertising
Went to the xfinity mobile website and it states "save uo to $830 with trade in". I selected to trade in an iPhone 15 Pro Max with the highest amount of storage and it would only give me a credit of $665. First who would need to trade in a 15 for a 15 and what phone do you need to trade in to receive $830 credit?!
Xfinity does not care about existing customers for their mobile service or anything else. Waiting for T mobile to improve their wifi service just a bit so I can switch everything and get away from xfinity. You would think with all the competition that is coming out they would provide better pricing and service.
XfinityJeniece
Official Employee
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2.2K Messages
2 months ago
Hey there, user_fbmxxh , thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile trade-in. Have you tried reaching out to our awesome Xfinity Mobile Team directly to check on the trade in options? You can reach them at,
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
We definitely do not want to lose you as a customer, and we would be happy to help with any billing concerns you have!
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