eSim

I recently got a new iPhone 17 standard yesterday. I did every possible step to ensure that I can receive incoming calls which the issue still persists. I did a diagnostic and it showed a malfunction issue with eSIM… this is frustrating! I have to go back to Xfinity store again to get this resolved.

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XfinityAdrienne

Official Employee

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2K Messages

22 days ago

Good Afternoon, @user_tqtfun! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the eSIM and it not working. Did you get everything resolved with visiting the store with the eSIM and is your phone working? Please let us know.

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user_tqtfun

Visitor

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3 Messages

Good Afternoon! No the matter was not resolved after several troubleshooting, deleting the eSIM and activating it again, being sent to Apple and back to XFINITY store to no avail issue not resolved. I had to put in a claim for a replacement phone to see if it will resolve the issue. If it doesn’t XFINITY needs to compensate me a better phone and keep me within the same plan with the same monthly payment; if not I’ll have to go to a different carrier or something.

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21 days ago

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XfinityPeterH

Official Employee

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2.8K Messages

user_tqtfun Thank you for letting us know and please keep us in the loop if anything comes up. We are here for you.

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21 days ago

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user_tqtfun

eSim

XfinityAdrienne

user_tqtfun

XfinityPeterH

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