eSIM on Android Pixel 7

@DreamSayerZ​ Awesome, we placed an order last night with our eSim IMEIs for the Pixel 7. The compatibility checker said eSim compatible and then I received an order e-mail stating they are sending me two physical sims? I cannot use pSims due to work.

@Tek I appreciate you taking time out of your day and I want to make sure you are provided the best support possible! Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

@Tek​ This document should help. You should be able to active eSIM online or through the Xfinity app. https://www.xfinity.com/mobile/support/article/how-to-activate-phone

@XfinityEmilyB​ they told me I had to wait for the physical Sims to arrive before they can do anything. My order is showing as pending. 

I should have not been sent physical Sims has my phone IMEI is eSim only and the Xfinity Mobile site even confirms this. 

When I try to activate it says this.

@Tek if you would like we can gather your information and place a request for one of our Mobile experts to give you a call back in the next couple of days. Please feel free to send us your full name and address in a direct message:

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.