Visitor
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1 Message
eSIM locked with no mobile account
Hello. I was an Xfinity Mobile customer and recently ported my phone number to Google Voice and cancelled my Xfinity account. I am currently in France and need to use this iPhone with a French carrier. The phone still shows “SIM locked” under Settings → General → About → Carrier Lock.
I meet the requirements for unlocking the device, but because my Xfinity account is now closed, I cannot access Xfinity Mobile or Xfinity Assistant. I also cannot receive cellular service because I am currently overseas and the phone is locked.
I need assistance unlocking the iPhone. I can provide my former Xfinity account information, IMEI, serial number, name, service address, and any other information required to verify ownership.
Thank you!
XfinityJanelle
Official Employee
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2.3K Messages
3 hours ago
Hey @user_qsckug , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile phone. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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