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Sunday, August 16th, 2026 5:34 AM

eSIM locked with no mobile account

Hello. I was an Xfinity Mobile customer and recently ported my phone number to Google Voice and cancelled my Xfinity account. I am currently in France and need to use this iPhone with a French carrier. The phone still shows “SIM locked” under Settings → General → About → Carrier Lock.

I meet the requirements for unlocking the device, but because my Xfinity account is now closed, I cannot access Xfinity Mobile or Xfinity Assistant. I also cannot receive cellular service because I am currently overseas and the phone is locked.

I need assistance unlocking the iPhone. I can provide my former Xfinity account information, IMEI, serial number, name, service address, and any other information required to verify ownership.

Thank you!

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