Visitor
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1 Message
eSIM Failure
My iphone is saying “eSIM failure” and is stuck in SOS. XMobile website says you can download a new eSIM from the website or the app, but that is not an available option in either place. Using the help function on the website just brings me back to the same unhelpful instructions. My cellular data doesn’t work. How do I get a new eSIM???
XfinityJeniece
Official Employee
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2.2K Messages
14 days ago
Hey there, user_9ee11e, thanks for reaching out through Xfinity Forums regarding the issue with your eSIM. I know how important it is to have a working phone, especially on the weekends as that is when I use my phone the most. We would be happy to help you with your device!
Here are the steps to get a new eSIM, https://www.xfinity.com/support/articles/troubleshooting-sim-card-isnt-working. Let me know if you have any questions! We are happy to help!
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