Escalation

How do I escalate an issue with xfinity mobile? I have tried the customer service line over and over and over and over again. I need to get credit for a Apple 16 teal that I returned.

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XfinityJeniece

Official Employee

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3.2K Messages

1 month ago

Hey there, user_l68r8c, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your Xfinity Mobile concerns. Have you been able to get in contact with the Xfinity Mobile Team?

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user_fv3y2p

Visitor

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1 Message

Horrible Xfinity service - the phone reps tell you one thing and in my case the tech never showed up. Frustrating and no good service.

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19 days ago

0

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user_u3z2mg

Visitor

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3 Messages

Worst customer service ever

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19 days ago

0

XfinityDena

Official Employee

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3.4K Messages

@user_fv3y2p I am sorry to hear of an issue with the technician appointment. Were you able to get a new appointment set up or did the technician arrive?

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17 days ago

0

Devices

user_l68r8c

Escalation

XfinityJeniece

user_fv3y2p

user_u3z2mg

XfinityDena

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