Escalation

How do I escalate an issue with xfinity mobile? I have tried the customer service line over and over and over and over again. I need to get credit for a Apple 16 teal that I returned.

Responses

Oldest First

Selected Oldest First

XfinityJeniece

Official Employee

•

3.3K Messages

2 months ago

Hey there, user_l68r8c, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your Xfinity Mobile concerns. Have you been able to get in contact with the Xfinity Mobile Team?

3

0

U

user_fv3y2p

Visitor

•

1 Message

Horrible Xfinity service - the phone reps tell you one thing and in my case the tech never showed up. Frustrating and no good service.

Like

Reply

1 month ago

0

U

user_u3z2mg

Visitor

•

3 Messages

Worst customer service ever

Like

Reply

1 month ago

0

XfinityDena

Official Employee

•

3.4K Messages

@user_fv3y2p I am sorry to hear of an issue with the technician appointment. Were you able to get a new appointment set up or did the technician arrive?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Devices

user_l68r8c

Escalation

XfinityJeniece

user_fv3y2p

user_u3z2mg

XfinityDena

New to the Community?