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user_h9nefd
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Wednesday, January 8th, 2025 10:56 PM

Empty iPhone box

I ordered three iPhones for Christmas and to arrived in an empty box came as well. It is lost on me how they are not weighed before they are sent out, although it could be stolen in transit I presume. Regardless, I am frustrated. I hope this process does not take three weeks to resolve because one child has a new phone and the other does not. And I have tried to post this on Xfinity‘s website three times and I keep getting an error message so that is exciting too.

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11 days ago

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XfinityAirelle

Official Employee

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2.3K Messages

11 days ago

 

user_h9nefd I'm sorry to hear about your experience and understand how frustrating this must be. To better assist you and review your trade-in situation, please send us a direct message with your full name and service address.

To send a direct message:

  1. Make sure you’re signed in.
  2. Click the Direct Messaging icon located in the top right corner next to the bell.
  3. Send your message to Xfinity Support.

We’re here to help and will do our best to resolve this matter for you as quickly as possible. Looking forward to assisting you further.

 

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