3 Messages
[Edited] Xfinity mobile
Hello,
my mobile account got hacked and unauthorized order iphone and use int’l calling under my account.
Bring my bill to $8K.
calling fraud department not sure how long dies it take for investigation and remove charges that i never used and approved.
user_odzb75
3 Messages
4 months ago
Hi,
I have similar case like Rcvictim but my case is the hacker has hacked into my Xfinity account and illegal modified, changed and use international calling bring my bill to 8K.
what should i do?
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XfinityKatie
Official Employee
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744 Messages
4 months ago
Hello @user_odzb75 it is not good to hear you've experienced this as we always want to ensure your account is safe and you get the support you need! I know how important it is to get this taken care of as soon as possible! Have you tried reaching our to our Xfinity Mobile partners over the phone, via text, or chat for assistance with this issue? Our team here sadly doesn't have access to Xfinity Mobile accounts to assist with this on our end, but our mobile experts can!
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