Dppp

I can certainly understand how concerning that would be. If unauthorized lines were added to your account and the process of correcting the issue resulted in your active line and Device Payment Plan (DPP) being affected, it's understandable that you'd want to get clarity on what happened and ensure everything is reflected correctly.

We'd be happy to take a closer look at the account history and review the changes that were made.

Please send us a Direct Message with your full name and complete service address so we can locate your account. Once we have you fully verified we will be able to further assist you. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.